Where's my food??!!!!

I'm in San Diego now for a conference starting tomorrow, and I'm staying at the Manchester Grand Hyatt... well, all I can say is I'm not impressed. TV remote didn't work. Called housekeeping and it took them almost an hour to bring me another one. The bathroom is ok clean but there is only 1 bar of soap in there... ok... so if I use that for shower, what am I supposed to wash my hands with??? The room is fairly small (and apparently it's already an upgrade), and I waited 1.5 hrs for room service! I just ordered a pizza, an apple tart, and a glass of wine. What took them so long? When the food finally came, they gave me a complimentary bottle of Evian because of the wait... Quoi?? From a 4-5 star hotel, I would expect my whole meal on the house (esp. when they said on the phone that it would not take more than 30 mins when I placed the order on the phone!)

Nice thing is I was able to see fireworks from the room. This sure is a big plus, if not, I would be steaming by now!